![]() ![]() Whatsapp templates are the only way you can send messages to customers who haven’t initiated the 24-hour window for conversational messaging.Ĭontact to enable WhatsApp in your Customer.io account. The templates can hold dynamic data, but must be approved by Whatsapp. WhatsApp Templates are WhatsApp-approved templated messages that you can send to customers who have opted into such messages.After beginning a session, you can send free-form replies for up to 24 hours. ![]() Per WhatsApp requirements, your customer must initiate the session by texting you first. Conversational messaging are one-to-one, free-form messages between you and your customers.Understand the types of WhatsApp messages that you can send. Twilio facilitates the approval process and provides instructions to enable WhatsApp messaging. You must have an approved WhatsApp Business Account to support WhatsApp. Use Google Forms or Jotforms with ZapierĬustomer.io now supports WhatsApp messages through Twilio SMS! You can send a WhatsApp message from any campaign or broadcast where you can send a Twilio SMS message. ![]()
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